Digital Account Manager

Salary: £35,000-£42,000 + bonuses
Location: Central London
Basic Hours of Work: 40 hours per week

Business Overview
89up is Europe's first impact agency. We campaign for great causes, build technology, tackle complex problems and inspire action. 89up was founded with a clear mission: to create a powerful integrated communications agency for the world’s most important causes. In the last eight years, we’ve become one of the Financial Times 1000 fastest growing companies in Europe, and delivered some of the biggest non-profit campaigns around the world. We are now in the top two specialist agencies for the non-profit sector globally. 

We’re looking for a Digital Account Manager to join our Advocacy, Insights and Mobilisation team. 

Our Advocacy, Insights and Mobilisation team delivers data-driven insights for impactful strategies to mobilise audiences; our Labs team builds innovative websites and bespoke advocacy tools to engage consumers and decision-makers; our Studio team crafts beautiful content from podcasts to animations; and our PR team makes sure our campaigns make the headlines. 

From freeing political prisoners to taking on the banks who fund the climate crisis, to EU campaigns against fossil fuels to PR campaigns for many of Europe’s biggest charities, to global challenges that excite people the world over, there is genuinely never a dry moment at 89up. 

We put a huge emphasis on training and promotions - with promotion and pay reviews twice a year. In 2022 to help combat the impact of inflation we gave a baseline pay increase of 10% across the board with bonuses and promotions on top. Some members of the team have been promoted twice in a single year. You will get a lot of attention from seniors with significant experience helping you to grow in the role. This is a company that is growing quickly, so there’s plenty of room for career development.

To Apply
Please apply by emailing a CV, covering letter or both to:, Head of People and Operations. 

Description of the Role
We are looking for a social media expert to work in our Advocacy, Insights and Mobilisation team. The role is a hybrid of digital strategy, social media advertising and analytics, organic channel development and insights for our clients that include some of the biggest non-profits on the planet. You will work with our clients to ensure their social strategy can cut through the noise and get noticed.

You will be a smart self-starter who can think on their feet and juggle multiple projects and client requests. You will be a proper digital native who loves all things social - with a driving passion for making content that connects with people.  You will be innately interested in how digital solutions can play a part in the wider communications spectrum. You will have demonstrable experience of running paid social media advertising campaigns with a knowledge of performance management and a real passion to learn more and grow in the role. 

The role includes - 

  • Run paid and organic social media campaigns - from drafting copy, setting up paid social media advertising, developing digital strategies and influencer engagement. 
  • Deploy paid social campaigns on Meta, X (Twitter), LinkedIn and Google. Snapchat, TikTok, Reddit, and Pinterest as a bonus. Also, Google Analytics experience would be highly beneficial. 
  • Managing client accounts including being responsive to our client needs, handling queries, and managing client projects; 
  • Working to find and brief influencers to create viral content for campaigns that matter to our clients
  • Able to lead on insights generation for digital campaigns using desk research, listening tools and knowledge of trends
  • Manage social accounts for clients with an eye on opportunities to make your campaigns noticed 
  • Undertake social media analytical work with support from social listening to social mapping 
  • Developing killer social strategies that can win awards 
  • Thinking on your feet with amazing social ideas for clients 
  • Producing written and visual content for social media 
  • Occasionally assist with client product production off-site and out of normal business hours
  • Research potential new clients for new business and pitch work 
  • Contribute to new business generation, preparing budgets, pitches and leading pitches to future and existing clients

 Account management

  • Working to ensure 89up client service is in line with our client’s expectations and more. 
  • Ensuring that client projects are delivered in line with our client’s expectations, KPIs, milestones and timeframes 
  • Ensuring that project deadlines and deliverables are efficiently communicated
  • Assist in regular contact with brand, NGO and agency contacts 
  • Has an in depth understanding of the client/client’s industry and environmental impacts/challenges and opportunities 
  • Stay abreast of digital trends, best practices, and emerging technologies in digital marketing and advertising.
  • Develops knowledge of the client’s formal organisation, processes and culture 
  • Has meaningful relationships with clients, and demonstrates the ability to keep their trust and respect
  • Has defined a clear scope of work for the client and knows when to alert if they request more / work outside current scope 
  • Supports team to lead clients through difficult situations 
  • Prepares reports, documentation and other written information thoroughly and accurately 
  • Develops ability to manage full project lifecycle (relative to area of expertise) through varying internal/external pressures without impact to delivery. Able to consistently assess the discipline most relevant and suitable for the client 

Key skills needed

  • Experience in running Meta, LinkedIn, X (Twitter), Google Search and Display ad campaigns. Experience with Snapchat, TikTok, Reddit, and Pinterest is helpful but not necessary.
  • Ability to analyse campaign performance ad data and provide actionable insights and recommendations for improvement.
  • English language fluency: You need to have excellent written and spoken English.
  • Copywriting skills: You need to be great at spelling, grammar and proof-reading, as well as having a flair for producing engaging copy.
  • Presentation skills: From communicating ideas to your team to presenting ideas to clients
  • Strong interpersonal skills: Whether it’s over the phone, by email or in person, being in a communications agency is all about people. So you need to be approachable, friendly and empathetic, and be able to relate to people on different levels within the agency, with clients and with the media.
  • Strong project management abilities, ensuring successful execution of multiple campaigns within set timelines.
  • Time-keeping: You will often be working to tight deadlines as well as meeting the demands and pressures of your team and clients, so you need to be able to work quickly and efficiently, without compromising on quality.
  • Resilience: Working with the clients and major digital channels (sometimes on high volume elections) requires persistence, a level-head and a problem-solving attitude.
  • Skills in creating social content using Canva, Lumen5, or Adobe tools is helpful but not necessary.

What we are offering

  • A competitive base salary with excellent performance-linked bonuses
  • Gold-plated sickness benefits and life insurance
  • Company-wide bonuses, 2 yearly
  • Enhanced maternity/paternity pay
  • Private GP, private counselling, eyecare vouchers, well-being service 
  • 24 days holiday (with the office closing over Christmas, days taken for this max 4)
  • Day off for your birthday
  • Cycle-to-work scheme
  • Company pension contributions
  • Plenty of scope to develop your career in a fast-growth business 
  • An opportunity to be seen, heard and counted in your contributions, and not get lost in the noise and tangle of a large corporate business

89up is an equal opportunity employer and positively encourages applications from suitably experienced and eligible candidates regardless of sex, race, disability, age, qualifications, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

To Apply
Please apply by emailing a CV, covering letter or both to:, Head of People and Operations.