Head of People and Operations

89up is an award winning agency founded with a clear mission: to create a powerful integrated communications agency for the world's most important causes. We help the good guys achieve great things, whether they are charities, political campaigns or commercial businesses. Right now, we’re working with amazing people to tackle climate change, defend our free internet, get proper support for new parents and change the way our pensions are invested. 

We are looking for a Head of People and Operations to help nurture and grow our award-winning team! 

We’re looking for someone who can drive recruitment as our team expands, will oversee our training and development programmes, can help mentor and guide staff across the organisation and work with our Senior Management Team to ensure that operations across the business (in particular office management, contracting and the functioning of our financial processes) are all kept in line. You will work closely with the Finance Manager and report to our In-house Counsel and the CEO. 

We’re looking for someone who can be responsible for: 

Talent Acquisition

  • Recruiting across the company - working alone and with recruiters from your talent acquisition budget 
  • Define our employer branding so we continue to attract best in class talent
  • Ensuring the recruitment process maximises the diversity of talent we see in our recruitment process

People (HR)

  • Employee relations from disciplinaries and grievances, to redundancies and terminations with support from our In-house Counsel
  • Overseeing employees have access to our benefits and have the knowledge to access our benefits programme
  • Liaising with our benefits providers and sourcing and developing new employee benefits 
  • Pay scale oversight: ensuring our pay scales remain highly competitive and salary increases are fair and reward talent


  • On operations, we’re looking for a blend of the strategic and the practical: we need someone who can both think big and fix things in a scale-up agency
  • Ordering supplies, ensuring that any faulty IT equipment is replaced by the IT lead 
  • Ensuring supplier invoices are inputted accurately
  • Responsible for the asset register 

What we are offering

  • A competitive base salary with excellent performance-linked bonuses
  • Gold-plated sickness benefits and life insurance
  • Company wide bonuses
  • Enhanced maternity/paternity pay
  • Plenty of scope to develop your career in a fast-growth business 
  • An opportunity to be seen, heard and counted in your contributions, and not get lost in the noise and tangle of a large corporate business

89up is an equal opportunity employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

To Apply

Please Visit: www.totaljobs.com/job/head-of-people/89up-job90381885

We welcome anonymised covering letters in the same document as your CV - please tell us:

  • Why are you the perfect candidate for this role?
  • Your relevant experience - or what talents you’d bring to the role?
  • What challenges have you overcome when supporting the development of talent and people in an organisation?
  • How have you improved processes or the operations of an organisation? 

We will automatically shortlist for the first stage telephone interview any candidate replying with an anonymised covering letter to the above.

More about us

Our team is made up of big agency players, journalists, data and digital innovators and production genius, giving non-profits and commercial clients a big agency experience with boutique agency dedication. We’re unique in the field in that 20% of our team work in 89up Labs, a group of skilled technologists developing tools to make PR and social media more effective. 

Our stand out creative and campaigns are designed to affect change - whether that be behaviour, attitudes or policy. We’ve won awards including the PRMoments Boutique Agency of the Year award and is currently nominated for the The Purpose Awards EMEA 2020 as agency of the year. We’ve delivered global coverage for the Toyota Mobility Foundation’s $4,000,000 global challenge, won the UK consumer account for GoFundMe and ran PR campaigns for organisations from 38 Degrees, Reporters Without Borders and global agritech startup Mootral. 

As well as securing client coverage, we make the news ourselves. 89up Think’s report into Russian disinformation during the EU referendum was reported widely in the media including The Economist, Daily Mail, The Guardian, In October 2018, 89up’s digital team spotted a new ‘fake news’ website spreading disinformation via targeted social media advertising on Facebook. The exposure of Mainstream Network saw coverage of the agency across the globe from the New York Times to The Guardian, TechCrunch, BBC, Time Magazine, FT, Wired… and it continues!

As a small agency, 89up punches above its weight in both winning big client accounts and also its impact in the world. So if you fancy joining a small, smart team with big ambitions - you will unquestionably get a number of benefits in return, which you would be far less likely to see in a big agency environment. Our base is at Tileyard Studios in King’s Cross. 

Candidates with previous experience or job titles including; Chief People Officer, HR Manager, Human Resources Manager, HR Officer, Talent Acquisition Manager, Head of People, Head of Talent, Head of People Operations, Head of Operations, HR Director, Operations Director may also be considered for this role.